{"id":2323,"date":"2026-08-27T15:45:02","date_gmt":"2026-08-27T13:45:02","guid":{"rendered":"https:\/\/morgano.com\/return-and-refund-policy\/"},"modified":"2026-09-03T10:28:05","modified_gmt":"2026-09-03T08:28:05","slug":"return-and-refund-policy","status":"publish","type":"page","link":"https:\/\/morgano.com\/en\/return-and-refund-policy\/","title":{"rendered":"Return and Refund Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">We want you to be confident in your purchase. If a garment does not meet your expectations, here is how to proceed. <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Return timeframe<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">You have <strong>14 days<\/strong> from receipt of your order to return a garment.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Return costs<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Private purchases<\/strong>: returns are free.<\/li>\n\n\n\n<li><strong>Retailers (B2B area)<\/strong>: return shipping is at the customer&#8217;s expense.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\"><strong>Size exchange<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Private purchases<\/strong>: we offer direct size exchange, without waiting for a refund.<\/li>\n\n\n\n<li><strong>Retailers (B2B area)<\/strong>: return with refund and a new order is required.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\"><strong>Garment condition<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">The garment must be returned unworn, with original tags still attached and in its original packaging.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>How to request a return<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Complete the form below with your order number and reason for return: we will respond with shipping instructions. For high-value garments, we recommend tracked shipping: we cannot guarantee receipt of returns sent without tracking. <\/p>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f2512-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"2512\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/2323#wpcf7-f2512-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"2512\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.7\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f2512-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"uk-margin\">\n\t<p><label class=\"uk-form-label\" for=\"reso-ordine\">Order number<\/label>\n\t<\/p>\n\t<div class=\"uk-form-controls\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"numero-ordine\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required uk-input\" id=\"reso-ordine\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"e.g. #10234\" value=\"\" type=\"text\" name=\"numero-ordine\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"uk-margin\">\n\t<p><label class=\"uk-form-label\" for=\"reso-email\">Email<\/label>\n\t<\/p>\n\t<div class=\"uk-form-controls\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email uk-input\" id=\"reso-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Your email\" value=\"\" type=\"email\" name=\"email\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"uk-margin\">\n\t<p><label class=\"uk-form-label\" for=\"reso-capo\">Item to return<\/label>\n\t<\/p>\n\t<div class=\"uk-form-controls\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"capo\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required uk-input\" id=\"reso-capo\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Item name or code\" value=\"\" type=\"text\" name=\"capo\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"uk-margin\">\n\t<p><label class=\"uk-form-label\" for=\"reso-motivo\">Reason for return<\/label>\n\t<\/p>\n\t<div class=\"uk-form-controls\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"motivo\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required uk-select\" id=\"reso-motivo\" aria-required=\"true\" aria-invalid=\"false\" name=\"motivo\"><option value=\"\">&#8212;Please choose an option&#8212;<\/option><option value=\"Wrong size\">Wrong size<\/option><option value=\"Defect\">Defect<\/option><option value=\"Not as described\">Not as described<\/option><option value=\"Other\">Other<\/option><\/select><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"uk-margin\">\n\t<p><label class=\"uk-form-label\" for=\"reso-note\">Additional notes<\/label>\n\t<\/p>\n\t<div class=\"uk-form-controls\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"note\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea uk-textarea\" id=\"reso-note\" aria-invalid=\"false\" placeholder=\"Additional details (optional)\" name=\"note\"><\/textarea><\/span><br \/>\n<span id=\"wpcf7-6ac0572c6c1cd-wrapper\" class=\"wpcf7-form-control-wrap cf7apps-honeypot-wrap honeypot-reso-wrap\" data-cf7apps-honeypot=\"honeypot-reso\" style=\"position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0;\"><input type=\"hidden\" name=\"honeypot-reso-random-hash\" value=\"20261003\"><input type=\"hidden\" name=\"honeypot-reso-time-token\" value=\"MTc5MDk5MDEyNA==.f5c2beb2bd95f4bf1c34aa98ed1b2ba6c4bb7f2c743fb07f2049a4ae4a2e6417\"><label\n\t\t    for=\"wpcf7-6ac0572c6c1cd-field\"\n\t\t    class=\"hp-message\"\n        >Please leave this field empty.<\/label><input\n\t    id=\"wpcf7-6ac0572c6c1cd-field\"\n\t    \n\t    class=\"wpcf7-form-control wpcf7-text\"\n\t    type=\"text\"\n\t    name=\"ruf8mixultmf\"\n\t    value=\"\"\n\t    autocomplete=\"new-password\"\n\t    tabindex=\"1000\"\n\t    data-cf7apps-tabindex=\"1000\"\n    \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"uk-margin\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"accettazioneprivacy\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"accettazioneprivacy\" value=\"1\" class=\"uk-checkbox\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I have read and understood the privacy policy.<\/span><\/label><\/span><\/span><\/span>\n\t<\/p>\n<\/div>\n<div class=\"uk-margin\">\n\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner uk-button uk-button-primary\" type=\"submit\" value=\"Submit return request\" \/>\n\t<\/p>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><strong>Return shipping address<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Morgano S.r.l.<br\/>Via Lombardia 2<br\/>31038 Padernello di Paese (TV)<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>What happens next<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Once we receive the garment, we will send you a confirmation email and notify you of the outcome of your request. If approved, the refund is processed within <strong>2 business days<\/strong> of receipt. <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Delayed or missing refund?<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">If you do not yet see the credit, first check the statement for the card or account used: sometimes bank processing takes a few days longer than our confirmation. If the problem persists, contact us at <a href=\"mailto:service@morgano.com\">service@morgano.com<\/a>. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>We want you to be confident in your purchase. If a garment does not meet your expectations, here is how to proceed. Return timeframe You have 14 days from receipt of your order to return a garment. Return costs Size exchange Garment condition The garment must be returned unworn, with original tags still attached and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2323","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/morgano.com\/en\/wp-json\/wp\/v2\/pages\/2323","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/morgano.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/morgano.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/morgano.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/morgano.com\/en\/wp-json\/wp\/v2\/comments?post=2323"}],"version-history":[{"count":1,"href":"https:\/\/morgano.com\/en\/wp-json\/wp\/v2\/pages\/2323\/revisions"}],"predecessor-version":[{"id":2324,"href":"https:\/\/morgano.com\/en\/wp-json\/wp\/v2\/pages\/2323\/revisions\/2324"}],"wp:attachment":[{"href":"https:\/\/morgano.com\/en\/wp-json\/wp\/v2\/media?parent=2323"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}